Shipping & Returns

Delivery & Returns

Delivery

Pushkar ships orders Australia-wide from our store in Coffs Harbour, NSW using Australia Post and Aramex courier services.

✨ FREE Australian delivery on orders over $100.

For orders under $100, standard delivery charges will be calculated at checkout based on your delivery address and the shipping option selected.

International shipping is currently unavailable.

Refunds & Returns Policy

We want you to love your Pushkar purchase! As many of our products are handmade, unique or sourced from independent makers, we ask that you carefully check sizing, measurements and product details before placing your order.

Faulty Products

Refunds are only available for faulty products.

If your item arrives faulty or develops a fault, please contact us as soon as possible so we can assess the issue and arrange an appropriate solution.

Where a refund is approved, it will be issued using the same payment method as the original purchase. For example, if you paid using a Visa card, the refund will be returned to that same Visa card.

Change of Mind & Exchanges

Unfortunately, we do not offer free returns or exchanges for change-of-mind purchases.

If you need to return an item for an eligible reason, return postage is the responsibility of the customer. We recommend using a tracked postage service, as Pushkar cannot accept responsibility for items lost in transit.

Eligible items may be returned either in person to our store or by post.

Postal Returns

Please send approved returns to:

Pushkar
18 Harbour Drive
Coffs Harbour NSW 2450
Australia

Please include your name, order number and reason for the return inside the parcel so we can identify your order and process your return efficiently.

Please note: Items must be returned in their original condition and may be subject to applicable Australian Consumer Law rights. This policy does not exclude or limit any rights you may have under Australian Consumer Law.