Privacy policy

PRIVACY POLICY

Pushkar

Last updated: 4 November 2026

1. INTRODUCTION

Pushkar respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, browse our products, make a purchase or contact us.

Our online store is hosted by Shopify, which provides the e-commerce platform we use to sell our products online.

Throughout this policy, "we", "us" and "our" refer to Pushkar.

By using our website, you acknowledge that your personal information may be handled as described in this Privacy Policy.

We handle personal information in accordance with applicable Australian privacy laws and the Australian Privacy Principles where they apply to our business.

2. CONTACT INFORMATION

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact us through the Contact Us page on our website.

Pushkar
18–20 Harbour Drive
Coffs Harbour NSW 2450
Australia

3. PERSONAL INFORMATION WE COLLECT

When you visit our website, make a purchase or contact us, we may collect personal information necessary to operate our business and provide our products and services.

The information we collect may include:

Personal and contact information

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Delivery address

Order and transaction information

  • Products purchased

  • Order history

  • Payment transaction details

  • Delivery and tracking information

  • Refund and return details

Website and device information

  • IP address

  • Browser type and version

  • Device information

  • Time zone and location settings

  • Pages and products viewed

  • Search terms and browsing activity

  • Information collected through cookies and similar technologies

Customer enquiries and communications

When you contact us, we may collect your name, contact details and any information you provide in your enquiry, including information needed to assist with an order, product question, return or other customer service matter.

We only collect information that is reasonably necessary for the relevant business purpose.

4. HOW WE COLLECT PERSONAL INFORMATION

We collect personal information in several ways, including:

  • Directly from you when you place an order or create a customer account.

  • When you complete a contact form or communicate with us by email or telephone.

  • When you subscribe to receive marketing emails or other communications.

  • Automatically when you browse our website through cookies, log files and similar technologies.

  • Through Shopify and other service providers that assist us in operating our online store and processing transactions.

You may choose not to provide certain information. However, this may prevent us from processing an order, arranging delivery or responding to your enquiry.

5. WHY WE COLLECT AND USE YOUR INFORMATION

We collect and use personal information for purposes including:

  • Processing and fulfilling orders.

  • Accepting and processing payments.

  • Arranging delivery through Australia Post, Aramex or other delivery providers.

  • Sending order confirmations, invoices and delivery updates.

  • Responding to customer enquiries and providing customer support.

  • Managing returns, refunds and exchanges where applicable.

  • Maintaining customer accounts and order records.

  • Preventing fraudulent transactions and protecting our website.

  • Improving our website, products and shopping experience.

  • Understanding how customers use our website.

  • Sending promotional emails and information about new products, offers and services where you have agreed to receive them or where otherwise permitted by law.

We will not use your personal information for unrelated purposes without your consent, unless permitted or required by law.

6. SHARING YOUR PERSONAL INFORMATION

We may share personal information with trusted third-party service providers where necessary to operate our business and provide our services.

These may include:

Shopify

Our online store is powered by Shopify. Shopify processes personal information to provide the shopping platform, manage orders, facilitate checkout and support website operations.

You can read more about Shopify's privacy practices here:

https://www.shopify.com/legal/privacy

Payment providers

Payment information is processed through the payment providers available at checkout. These providers handle payment transactions securely under their own privacy and security arrangements.

Delivery providers

We share relevant customer information, such as your name, delivery address and contact details, with Australia Post, Aramex or other delivery providers so your order can be delivered.

Other service providers

We may use other service providers to assist with website operations, customer communications, website analytics, security and business administration.

We only share information where reasonably necessary for the relevant service or business purpose.

We may also disclose personal information where required or authorised by law, including to comply with legal obligations or respond to lawful requests from government authorities.

We do not sell customers' personal information to third parties.

7. OVERSEAS DISCLOSURE OF PERSONAL INFORMATION

Our website operates through Shopify, an international e-commerce platform.

As a result, some personal information may be stored, processed or accessed outside Australia by Shopify and its service providers.

Shopify identifies service operations and data recipients in countries including Singapore, Canada and the United States. Other locations may also be involved depending on the services and providers used.

You can find further information about Shopify's international privacy practices here:

https://www.shopify.com/legal/privacy

Where applicable, we take reasonable steps to ensure personal information disclosed overseas is handled in accordance with relevant privacy requirements.

8. MARKETING COMMUNICATIONS

We may send you promotional emails about Pushkar products, new arrivals, special offers, events and other updates if you have subscribed or otherwise agreed to receive them.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

Unsubscribing from promotional communications will not affect essential emails relating to purchases, payments, deliveries or customer service.

We do not sell or rent our customer email lists.

9. COOKIES AND WEBSITE TRACKING

Our website uses cookies and similar technologies to improve your browsing and shopping experience.

Cookies are small files stored on your device that help websites remember information about your visit.

We may use cookies for purposes including:

  • Keeping items in your shopping cart.

  • Remembering customer preferences.

  • Supporting secure checkout and payment processing.

  • Understanding how visitors use our website.

  • Measuring website performance.

  • Supporting marketing and advertising activities where enabled.

Some cookies are essential for the website to function correctly, while others help us understand website usage and improve our services.

Shopify and any applications or services connected to our store may also use cookies or similar technologies.

You can manage or disable cookies through your internet browser settings. Please be aware that disabling certain cookies may affect website functionality, including shopping cart and checkout features.

For further information about Shopify cookies, visit:

https://www.shopify.com/legal/cookies

10. HOW WE STORE AND PROTECT YOUR INFORMATION

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information is stored and processed through Shopify and other service providers used in connection with our business.

Payment transactions are handled through secure payment processing services. We do not intentionally store complete payment card details on our own systems.

While we take reasonable precautions to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.

If we become aware of a data breach involving personal information, we will take appropriate steps in accordance with applicable legal requirements.

11. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Processing and maintaining order records.

  • Providing customer service.

  • Meeting accounting, taxation and other legal obligations.

  • Resolving disputes and handling complaints.

  • Maintaining appropriate business records.

When personal information is no longer required, we take reasonable steps to securely delete or de-identify it, subject to any legal obligations requiring us to retain it.

12. ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

You may contact us to request access to the personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us through the Contact Us page on our website.

We may need to verify your identity before providing access to personal information or making changes.

We will respond to requests within a reasonable timeframe and in accordance with applicable privacy laws.

13. CHILDREN AND MINORS

Our website is intended for general retail customers.

We do not knowingly collect personal information directly from children through our online store unless it is provided with appropriate parental or guardian involvement where required.

If you believe a child has provided personal information to us without appropriate authorisation, please contact us so we can review the matter and take appropriate action.

14. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, social media platforms or other online services.

These websites operate independently of Pushkar and have their own privacy policies and practices.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

15. PRIVACY COMPLAINTS

If you have concerns about how we have collected, used, stored or disclosed your personal information, please contact us through our Contact Us page.

Please provide details of your concern so we can investigate and respond.

We will review privacy complaints and take reasonable steps to resolve them.

Where the Privacy Act 1988 applies to our handling of your personal information and you are not satisfied with our response, you may be able to refer your complaint to the Office of the Australian Information Commissioner (OAIC).

OAIC website:

https://www.oaic.gov.au/

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business practices, website operations, technology or legal requirements.

Any changes will be published on this page, together with the updated date.

We encourage you to review this page periodically to remain informed about how we protect your personal information.

Last updated: 4 November 2026